Return Policy

Required CU Book Store receipt and valid photo ID are required to process all refunds/exchanges. All merchandise must be in original, unopened condition.The original credit card number must be present for all in-store returns; otherwise in-store credit will be given.

CU Book Access

All CU Boulder undergraduate students are opted into CU Book Access and receive access to all of their required course materials before the first day of class for a one-time flat-rate price each fall and each spring semester. The cost of the program for the 2023-24 academic year will be $279 (plus tax) per semester, fall and spring. Learn how the program works and find answers to frequently asked questions.

Students may opt out by the course drop deadline without penalty. Instructions on opting out are located in the Student Quick Start Guide in the 'Get Help' section of the CU Book Access website.

Course Materials (excludes digital materials)

TermPolicy
Fall and Spring Terms Week 1-4: 100% refund with receipt.
All Summer Terms Day 1-3: 100% refund with receipt.
All Other Times: Physical Material- Returns within 2 business days, in condition purchased, receive in-store credit less a 25% restocking fee. Digital Materials- Two weeks from the date of purchase and less than 10% read.

Credits made to debit and credit cards, or your tuition and fee bill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges. To be refunded in-store for an in-store purchase please bring your original payment method, otherwise we will issue store credit

Digital Materials (RedShelf and VitalSource)

Two weeks from the date of purchase and less than 10% read.

Non-Course Materials

Non-course materials in original, unopened condition may be returned or exchanged within 30 days of purchase date with valid photo ID and receipt.

Credits made to debit and credit cards, or your tuition and fee bill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges.

Non-Returnable Merchandise

  • Clearance Items
  • Undergraduate Academic Regalia
  • Computers
  • Unsealed Access Codes
  • Unsealed Lab Kits
  • Special Orders

Online Orders

Return policy time frame begins upon notification of order shipment or availability for pick up. A printed copy of the receipt, a brief explanation stating the reason for the return, and the merchandise in its original, unopened condition must accompany all exchanges or returns. Please include your contact information with all returns and ship to:

CU Book Store
ATTN: WEB ORDER
36 UCB
Boulder, CO 80309