Shipping Policy

Holiday Shipping Schedule

The shipping cut off dates for December 24th delivery are as follows:

  • 3-5 Day Delivery: Monday, 12/17 by Noon
  • 2 Day Delivery: Thursday, 12/20 by Noon
  • 1 Day Delivery: Friday, 12/21 by Noon
  • Same-Day In-Store Pick-Up: Friday, 12/21 by Noon

Shipping Rates

The CU Book Store utilizes a flat rate shipping model. You will pay the following shipping amount, per order, based on these selections:

Once you place an order, we will authorize the credit card and verify the shipping address. After these checks are complete, we will process the order according to the service level chosen (see detailed information below). If for any reason the order does not pass the aforementioned checks, we will contact you to correct any necessary information. The CU Book Store reserves the right to hold any order suspected of fraud.

If you have any shipping carrier restrictions or preferences, please either contact us after placing your order, or leave a note in the “Order Note” section, located at the bottom of the shopping cart.

Free shipping does not apply to oversized items, as indicated on those product pages. Shipping does not occur on University holidays - these are not considered business days. Processing time will begin for these orders on the next business day.

Same Day In-Store Pick Up

Orders placed Monday-Friday before 2:00 PM will be ready for pick up by 5:00 PM the same day. Orders placed after 2:00 PM will be ready for pick up by 12:00 PM the next business day. Orders placed on Saturday or Sunday by 12:00 PM, when open (see store hours), will be ready for pick up by 4:00 PM the same day. Orders placed after 12:00 PM will be ready for pick up by 12:00 PM the next business day.

You will receive an email when your order is ready for pick up. Please have the order number ready when coming to the store to pick up your order.

If you do not pick up your order within 30 days of email notification we will issue a refund minus a 25% restocking fee.

3-5 Day Delivery

Orders will be delivered in 3-5 business days from the date ordered. Please note: Saturday is NOT considered a shipping business day.

2 Day Delivery

Orders placed Monday-Friday before 2:00 PM will be delivered in 2 business days. Orders placed after 2:00 PM will be delivered in 3 business days.

Please note: Saturday is NOT considered a shipping business day. Orders placed anytime on Saturday or Sunday will be delivered on Wednesday. Two-day delivery is NOT guaranteed for PO boxes. Please use a valid street address to ensure two-day delivery.

1 Day Delivery

Orders placed Monday-Friday before 2:00 PM will be delivered the next business day. Orders placed after 2:00 PM will be delivered in 2 business days.

Please note: Saturday is NOT considered a shipping business day. Orders placed anytime on Saturday or Sunday will be delivered on Tuesday. One-day delivery is NOT guaranteed for PO boxes. Please use a valid street address to ensure one-day delivery.

Pre-Order Processing

All pre-orders will begin processing 2-3 weeks prior the start of each term. If a pre-order is placed prior to this processing window, the order will be held in our order queue and will automatically be fulfilled, in the order received, once orders begin being processing for the semester. You will receive an email once processing begins and the order will be shipped via the method chosen during check-out.

Pre-orders can be edited or cancelled at any time, prior the beginning of processing, by logging into the “My Account” section of the website, or by contacting us directly.

Refunds on Shipping Charges

If you received incorrect merchandise, or if you received a damaged product, we will refund shipping charges to your credit card. For shipping charge refunds without a receipt, you must provide the original order number.

Heavy or Oversize Items

Shipping rates and delivery times vary for some products. Items requiring special shipping are noted as such within their individual descriptions.

International Ordering

Unfortunately our website does not accept international ordering at this time. We apologize for any inconvenience, and are working toward offering international ordering on our site in the near future. *Please do not send any credit card information via email.

Loading...