Return Policy

Required CU Book Store receipt and valid photo ID are required to process all refunds/exchanges. All merchandise must be in original, unopened condition.

Course Materials

Term Policy
Spring/Fall Term Week 1: 100% refund with receipt.
Spring/Fall Term Weeks 2-3: 100% refund with receipt and drop documentation. 100% in-store credit with receipt (or evidence of purchase) but no drop documentation (not applicable during Maymester, Summer and Augmester terms).
All Summer Terms Day 1-3: 100% refund with receipt.
All Other Times: Returns within 2 CU Book Store business days of purchase receive in-store credit less a 25% restocking fee.

Credits made to debit and credit cards, or your tuition and fee bill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges. A $5.00 shrink-wrap fee may apply.

Non-Course Materials

Non-course materials in original, unopened condition may be returned or exchanged within 30 days of purchase date with valid photo ID and receipt.

Credits made to debit and credit cards, or your tuition and fee baill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges. A $5.00 shrink-wrap fee may apply.

Non-Returnable Merchandise

  • Clearance Items
  • Undergraduate Academic Regalia
  • Computers
  • Unsealed Access Codes
  • Special Orders

Online Orders

Return policy timeframe begins upon notification of order shipment or availability for pick up. A printed copy of the receipt, a brief explanation stating the reason for the return, and the merchandise in its original, unopened condition must accompany all exchanges or returns. Please include your contact information with all returns and ship to:

CU Book Store
ATTN: WEB ORDER
36 UCB
Boulder, CO 80309

email assist@cubookstore.com or call 1-800-255-9168 us with any questions.

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