Return Policy
Required CU Book Store receipt and valid photo ID are required to process all refunds/exchanges. All merchandise must be in original, unopened condition.
Course Materials (excludes digital materials)
| Term | Policy |
|---|---|
| Fall and Spring Terms Week 1-4: | 100% refund with receipt. |
| All Summer Terms Day 1-3: | 100% refund with receipt. |
| All Other Times: | Returns within 2 business days of purchase receive in-store credit less a 25% restocking fee. |
Credits made to debit and credit cards, or your tuition and fee bill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges. To be refunded in-store for an in-store purchase please bring your original payment method, otherwise we will issue store credit
Digital Materials (RedShelf and VitalSource)
Two weeks from the date of purchase and less than 10% read.
Non-Course Materials
Non-course materials in original, unopened condition may be returned or exchanged within 30 days of purchase date with valid photo ID and receipt.
Credits made to debit and credit cards, or your tuition and fee bill, may not be reflected on your account for 3-5 business days. The CU Book Store will not be responsible for any associated overdraft charges.
Non-Returnable Merchandise
- Clearance Items
- Undergraduate Academic Regalia
- Computers
- Unsealed Access Codes
- Unsealed Lab Kits
- Special Orders
Online Orders
Return policy time frame begins upon notification of order shipment or availability for pick up. A printed copy of the receipt, a brief explanation stating the reason for the return, and the merchandise in its original, unopened condition must accompany all exchanges or returns. Please include your contact information with all returns and ship to:
CU Book StoreATTN: WEB ORDER
36 UCB
Boulder, CO 80309